APA-NZPA Compliance

The app used for assuring the GDPR,  LGPD,  CCPA-CPRA,  VCDPA,  CPA,  CTDPA,  UCPA,  APPI,  PIPEDA,  APA-NZPA compliance of this site, collects your IP and the email address in order to process the data. For more check Privacy Policy & Terms of Service

Notifiable Data Breaches (NDB) scheme

The business will notify affected individuals and the Australian Information Commissioner about data breaches that are likely to result in serious harm.

Data Rectification

You can use the link below to update your account data if it is not accurate.

Data Portability

You can use the links below to download all the data we store and use for a better experience in our store.

Access to Personal Data

You can use the link below to request a report which will contain all personal information that we store for you.

Right to be Forgotten

Use this option if you want to remove your personal and other data from our store. Keep in mind that this process will delete your account, so you will no longer be able to access or use it anymore.

Frequently asked questions

Shipping Questions

Do you ship worldwide?

Yes, we have warehouses in both the United States and Europe, ensuring an efficient and timely delivery to our key markets.

Our main focus is on serving customers in the United States, but we are delighted to ship to other international locations as well.

How long does shipping take

The speed of receiving your order can vary on a few things such as your shipping method and the shipping address. Mostly between 7-15 business days.

We provide several different methods of shipping. Each shipping method has its own handling time benefits.

I made a mistake on my shipping address, can I change it?

Here’s what you can do:

Contact Customer Support:

Reach out to our customer support team through our website or email. Provide your order number and the correct shipping address.

Timing is Important:

If your order has not yet been processed or shipped, we will update the shipping address for you.

After Shipment:

• If the order has already been shipped, we recommend contacting the shipping carrier directly. They may be able to reroute the package to the correct address.

The more information you provide, the better. Hopefully we'll catch your order in time before it enters the logistic processing.

We'll try our absolute best to make the requested changes.

Please keep in mind that your order may already have been dispatched. In this case, we won't be able to send you another one so it's best to contact the postal service.

I think my package was stolen. What do I do now?

If you believe your package has been stolen, please follow these steps:

Check with Neighbors:

• Sometimes packages are delivered to a neighboring address or left in a secure location nearby. Check with your neighbors or any common areas around your home.

Verify Delivery:

• Review the tracking information sent to your email to confirm that the package was marked as delivered. Check the delivery date and time for any discrepancies.

Contact the Carrier:

• Reach out to the shipping carrier (e.g., USPS, UPS, FedEx) to report the missing package. They may be able to provide additional information or help locate the package.

File a Report:

If you still cannot locate your package, file a report with the shipping carrier. This can help initiate an investigation into the missing package.

Contact CozyPetBeds Customer Support:

If your package remains missing after following the above steps, please contact our customer support team through our website. Provide your order number, tracking information, and any relevant details. We will work with you to resolve the issue and ensure you receive your order.

Your satisfaction is our priority, and we are here to help in any way we can to address the situation.

Frequently asked questions

Order Questions

Can I cancel my order?

Yes, you can cancel your order, but it is important to act quickly. We strive to process orders as efficiently as possible, so please follow these steps:

Contact Customer Support Immediately:

Reach out to our customer support team through our website or email as soon as you decide to cancel. Provide your order number and request a cancellation.

Timing is Crucial:

If your order has not yet been processed or shipped, we will cancel it and process a refund for you.

After Shipment:

If your order has already been shipped, we cannot cancel it. However, you can return the item once it arrives. Please refer to our Return Policy on our website for instructions on how to proceed with a return and refund.

Our team is here to assist you with any questions or concerns you may have regarding your order. Please contact us as soon as possible to ensure the best outcome.

How do I return my order?

Returning your order is simple and straightforward. Follow these steps to ensure a smooth return process:

Review Return Policy:

Before initiating a return, please review our Return Policy on our website to ensure your item is eligible for return.

Contact Customer Support:

• Reach out to our customer support team through our website or email. Provide your order number, reason for the return, and any relevant details. Our team will guide you through the return process.

Prepare Your Return:

Ensure that the item is in its original condition and packaging. Include a copy of your receipt or proof of purchase with the return.

Return Shipping:

Our customer support team will provide you with the return address and any additional instructions. You are responsible for the return shipping costs unless the return is due to a defect or error on our part.

Return Address:

The return address of our warehouses will be disclosed by customer support once the return is registered.

Shipping Your Return:

Ship the item back to the provided address. We recommend using a trackable shipping method to ensure the package arrives safely.

Refund Process:

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

For any questions or concerns about returning your order, please contact our customer support team. We are here to help and ensure your return process is as smooth as possible.

I have not received my refund yet, why is that?

If you have not received your refund yet, please consider the following steps to determine the status:

Check Your Bank Account:

Sometimes refunds can take a few days to appear in your bank account. Check your account to see if the refund has been processed.

Contact Your Credit Card Company:

Refunds to credit cards can take some time to be officially posted. Contact your credit card company to check on the status of the refund.

Contact Your Bank:

There might be a processing delay on the part of your bank. It's a good idea to get in touch with them to see if there are any pending transactions.

Processing Time:

Please note that it may take some time before your refund is officially posted. Processing times can vary depending on your payment method and financial institution.

Confirmation from CozyPetBeds:

Ensure you have received a confirmation email from help@CozyPetBeds.com indicating that your refund has been processed and approved. This confirmation indicates that we have completed our part of the refund process.

If you have checked all the above steps and still have not received your refund, please contact our customer support team. Provide your order number and any relevant details, and we will assist you in resolving the issue as quickly as possible. Your satisfaction is our priority, and we are here to help.

How will my order arrive?

At CozyPetBeds, we ensure that your order arrives in perfect condition and ready for your pet to enjoy. Here’s what you can expect:

Vacuum Sealed for Freshness:

• Your CozyPetBeds Paw Bed will be vacuum sealed to maintain its quality and freshness during transit. This method not only protects the bed from dust and moisture but also ensures that it arrives in pristine condition.

Secure Packaging:

• Each order is carefully packaged to prevent any damage during shipping. The vacuum-sealed packaging ensures that the bed is compact and easy to handle upon arrival.

Initial Scent:

• When you first open the packaging, you might notice an odd scent. This is completely normal and results from the vacuum-sealing process. Simply let the bed air out for a few hours, and the scent will quickly dissipate, leaving your pet with a fresh and comfortable bed.

Easy Setup:

Once you receive your CozyPetBeds Paw Bed, simply remove it from the vacuum-sealed packaging, and watch it expand to its full, plush size. It’s designed to quickly regain its shape, providing your pet with a comfortable resting place in no time.

Environmentally Conscious:

Our packaging materials are selected with sustainability in mind, ensuring that we minimize our environmental footprint while delivering a high-quality product to you.

With CozyPetBeds, you can trust that your order will arrive safely, securely, and ready to provide your pet with the ultimate comfort. Experience the convenience and quality of our vacuum-sealed products today!

How Can We Help?

if you've still got questions, the answers you're looking for might be in our help center. If you'd like to get in touch with us feel free to contact our team!

Contact Us